Complaints Policy

I always endeavour to provide the best service and products for my customers. However, on rare occasions, I recognise that there may be times where my customers may not be completely satisfied.

To ensure I am able to put things rights as soon as I can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that I can rectify any problems as soon as possible.

Either call me on: 01992 731 007, write to me at: 1 Pincey Brook Cottages, The Street, Bishop's Stortford, CM22 6QN or email me at info@pro-dec-roofing.co.uk

I aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where I am unable to resolve your complaint using my own complaints procedure, as a Which? Trusted trader I use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that I cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.